Privacy Policy

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Last Updated: 18-11-2025

Welcome to The Milkyverse Private Limited!

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website/chatbot and use our services.

By accessing our website/chatbot, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our website/chatbot.

1. Information We Collect

We may collect the following types of information:

a. Personal

When you interact with our website/chatbot, we may collect:

• Name 
• Phone number
• Email address
• Delivery address
• Subscription preferences
•  Payment confirmation information (excluding sensitive financial data) 

b. Non-Personal Information

This includes:

• Browser type 
• Device information
• IP address
• Pages visited
• Cookies and usage data

This information helps us improve website/chatbot functionality and user experience.

2. How We Use Your Information

We use the information collected for purposes such as:

• Processing your orders and managing deliveries
• Providing customer support
• Sending important updates (orders, delivery notifications, promotions, etc.)
• Improving performance and user experience
• Ensuring safety, fraud prevention, and compliance
• Marketing communication (only with your consent)
• Payment reconciliation
• Legal and regulatory compliance

3. Payment Security

All payments are processed securely by authorized payment gateways. Milkyverse Private Limited does not store sensitive payment credentials.

4. Sharing Your Information

We do not sell your personal information.

Information is shared only with essential service partners strictly for delivery and payment processing. 

We may share your information with:

• Delivery partners for fulfilling orders
• Payment gateways for secure transactions
• Technical service providers (hosting, analytics, SMS/WhatsApp services)
• Legal authorities, if required by law
• All third-party providers follow strict confidentiality and data protection standards.